Hsbc Secure Key Battery

What types of transactions require me to use my new hsbc security device. How long does the battery last. That s why it s important you know what to do when your device needs replacing.

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At that point please contact hsbc and we will send you a replacement.

Hsbc secure key battery. Your secure key s battery should last 5 years under average use. If you re having any trouble upgrading from a physical secure key to a digital secure key call us on 03456 002 290. You need your pin number and your personal secure key device to log on. Ordering a replacement physical secure key by sending us a secure message.

Please take your old device to an electronics recycling center. The device will warn you when the battery is low. If you enter an incorrect pin you ll see the message fail 1. Digital secure key if you ve forgotten or locked your digital secure key password go to the hsbc uk mobile banking mobile app select the or the forgotten digital secure key password link and follow the instructions.

Fraud protection with secure key you have an extra layer of protection. The hsbc secure key is designed to make sure only you can access your personal information. What happens if i lose my secure key or it breaks. Your security device battery should last 3 5 years with normal use.

If your battery is running low you can replace your hsbc secure key by. How do i know when the battery is running low. The batteries for the hsbc security device are unique to the device. To upgrade to the digital secure key follow the instructions below.

You will then be able to use your mobile phone to generate your secure key codes. If your battery died please call the contact center and we can order a new device for you. This will avoid you losing any access to our service. When your secure key runs out of battery you can deliver it to the nearest hsbc bank branch.

The digital secure key is available on iphone ipad and android phones running up to date software as long as you have the hsbc uk mobile banking app. Your hsbcnet security device helps provide your organisation with some of the highest levels of online protection. Peace of mind secure key gives you greater peace of mind because you have this extra layer of security. You may ask for a new secure key through hsbc bank telephone banking 0850 211 0 111.

Switching to digital secure key via the manage secure key section within online banking after you have logged in.